{"id":3857,"date":"2022-12-12T09:31:43","date_gmt":"2022-12-12T09:31:43","guid":{"rendered":"https:\/\/mthemeus.com\/demos\/wp\/masco\/?page_id=3857"},"modified":"2025-08-02T22:45:01","modified_gmt":"2025-08-02T20:45:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/seniorcareafrica.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3857\" class=\"elementor elementor-3857\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e71b8e elementor-section-boxed elementor-section-height-default elementor-section-height-default mas-addons-sticky-no\" data-id=\"3e71b8e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mas_addons_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9403f08\" data-id=\"9403f08\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f0af86b mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"f0af86b\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"mas-addons-heading-title show-line-no\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-517c026 mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-breadcrumb\" data-id=\"517c026\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"mas-addons-breadcrumbs\"><li class=\"mas-addons-breadcrumbs-item mas-addons-breadcrumbs-start\"><a href=\"https:\/\/seniorcareafrica.com\/\" rel=\"home\"><span class=\"mas-addons-breadcrumbs-text\">Accueil<\/span><\/a><\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1e1bc17 elementor-section-boxed elementor-section-height-default elementor-section-height-default mas-addons-sticky-no\" data-id=\"1e1bc17\" data-element_type=\"section\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b4bae7f\" data-id=\"b4bae7f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b44c96a elementor-widget__width-initial elementor-widget-tablet__width-inherit mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-accordion\" data-id=\"b44c96a\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"mas-addons-accordion-items\"><div class=\"mas-addons-accordion-single-item yes  elementor-repeater-item-dc212d8\"><div class=\"mas-addons-accordion-title active-default\"><h3 class=\"mas-addons-accordion-heading\">Comment sont recrut\u00e9s nos intervenants ?<\/h3><div class=\"mas-addons-active-inactive-icon\"><span class=\"mas-addons-active-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#3147FF\"><\/circle><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M7 12C7 11.4477 7.44772 11 8 11L16 11C16.5523 11 17 11.4477 17 12C17 12.5523 16.5523 13 16 13L8 13C7.44772 13 7 12.5523 7 12Z\" fill=\"white\"><\/path><\/svg><\/span><span class=\"mas-addons-inactive-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#3147FF\"><\/circle><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12 7C12.5523 7 13 7.44772 13 8V11L16 11C16.5523 11 17 11.4477 17 12C17 12.5523 16.5523 13 16 13H13V16C13 16.5523 12.5523 17 12 17C11.4477 17 11 16.5523 11 16V13H8C7.44772 13 7 12.5523 7 12C7 11.4477 7.44772 11 8 11L11 11V8C11 7.44772 11.4477 7 12 7Z\" fill=\"white\"><\/path><\/svg><\/span><\/div><\/div><div class=\"mas-addons-accordion-content\"><div class=\"mas-addons-accordion-content-wrapper has-image-no image-position-right\"><div class=\"mas-addons-accordion-text\"><div><p>Nos intervenants sont minutieusement s\u00e9lectionn\u00e9s. Cette s\u00e9lection se base sur leur exp\u00e9rience qui doit \u00eatre de 3 ans minimum et de leur dipl\u00f4me. Un entretien en agence est ensuite organis\u00e9 au cours duquel sont \u00e9valu\u00e9s : la pr\u00e9sentation, le savoir-\u00eatre et les aptitudes techniques dans le cadre de mises en situation et tests pratiques.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"mas-addons-accordion-single-item   elementor-repeater-item-fbe370e\"><div class=\"mas-addons-accordion-title\"><h3 class=\"mas-addons-accordion-heading\">Combien de temps le b\u00e9n\u00e9ficiaire est-il engag\u00e9 avec Senior Care ?<\/h3><div class=\"mas-addons-active-inactive-icon\"><span class=\"mas-addons-active-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#3147FF\"><\/circle><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M7 12C7 11.4477 7.44772 11 8 11L16 11C16.5523 11 17 11.4477 17 12C17 12.5523 16.5523 13 16 13L8 13C7.44772 13 7 12.5523 7 12Z\" fill=\"white\"><\/path><\/svg><\/span><span class=\"mas-addons-inactive-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#3147FF\"><\/circle><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12 7C12.5523 7 13 7.44772 13 8V11L16 11C16.5523 11 17 11.4477 17 12C17 12.5523 16.5523 13 16 13H13V16C13 16.5523 12.5523 17 12 17C11.4477 17 11 16.5523 11 16V13H8C7.44772 13 7 12.5523 7 12C7 11.4477 7.44772 11 8 11L11 11V8C11 7.44772 11.4477 7 12 7Z\" fill=\"white\"><\/path><\/svg><\/span><\/div><\/div><div class=\"mas-addons-accordion-content\"><div class=\"mas-addons-accordion-content-wrapper has-image-no image-position-right\"><div class=\"mas-addons-accordion-text\"><div><p>La dur\u00e9e d\u2019un engagement est ind\u00e9termin\u00e9e, sauf demande sp\u00e9cifique. Il est cependant tout \u00e0 fait possible de se r\u00e9tracter en respectant un d\u00e9lai de pr\u00e9avis pr\u00e9vu dans les conditions g\u00e9n\u00e9rales de vente. Vous pouvez vous tourner vers votre agence pour en savoir plus.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"mas-addons-accordion-single-item   elementor-repeater-item-d81d103\"><div class=\"mas-addons-accordion-title\"><h3 class=\"mas-addons-accordion-heading\">Comment se passe-t-il si l'intervenant ne me convient pas\/plus ?<\/h3><div class=\"mas-addons-active-inactive-icon\"><span class=\"mas-addons-active-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#3147FF\"><\/circle><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M7 12C7 11.4477 7.44772 11 8 11L16 11C16.5523 11 17 11.4477 17 12C17 12.5523 16.5523 13 16 13L8 13C7.44772 13 7 12.5523 7 12Z\" fill=\"white\"><\/path><\/svg><\/span><span class=\"mas-addons-inactive-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#3147FF\"><\/circle><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12 7C12.5523 7 13 7.44772 13 8V11L16 11C16.5523 11 17 11.4477 17 12C17 12.5523 16.5523 13 16 13H13V16C13 16.5523 12.5523 17 12 17C11.4477 17 11 16.5523 11 16V13H8C7.44772 13 7 12.5523 7 12C7 11.4477 7.44772 11 8 11L11 11V8C11 7.44772 11.4477 7 12 7Z\" fill=\"white\"><\/path><\/svg><\/span><\/div><\/div><div class=\"mas-addons-accordion-content\"><div class=\"mas-addons-accordion-content-wrapper has-image-no image-position-right\"><div class=\"mas-addons-accordion-text\"><div><p>Si l\u2019auxiliaire de vie ne vous convient pas, Senior Care est en mesure de vous pr\u00e9senter une autre personne \u00e0 m\u00eame de vous aider et de vous accompagner dans la r\u00e9alisation des diff\u00e9rents gestes du quotidien (aide \u00e0 la toilette, aide \u00e0 l\u2019habillage, aide au lever\/au coucher, prise de repas, aide administrative, etc.).<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"mas-addons-accordion-single-item   elementor-repeater-item-5d6ac66\"><div class=\"mas-addons-accordion-title\"><h3 class=\"mas-addons-accordion-heading\">Si le b\u00e9n\u00e9ficiaire part en vacances, peut-il suspendre ses prestations ?<\/h3><div class=\"mas-addons-active-inactive-icon\"><span class=\"mas-addons-active-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#3147FF\"><\/circle><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M7 12C7 11.4477 7.44772 11 8 11L16 11C16.5523 11 17 11.4477 17 12C17 12.5523 16.5523 13 16 13L8 13C7.44772 13 7 12.5523 7 12Z\" fill=\"white\"><\/path><\/svg><\/span><span class=\"mas-addons-inactive-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#3147FF\"><\/circle><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12 7C12.5523 7 13 7.44772 13 8V11L16 11C16.5523 11 17 11.4477 17 12C17 12.5523 16.5523 13 16 13H13V16C13 16.5523 12.5523 17 12 17C11.4477 17 11 16.5523 11 16V13H8C7.44772 13 7 12.5523 7 12C7 11.4477 7.44772 11 8 11L11 11V8C11 7.44772 11.4477 7 12 7Z\" fill=\"white\"><\/path><\/svg><\/span><\/div><\/div><div class=\"mas-addons-accordion-content\"><div class=\"mas-addons-accordion-content-wrapper has-image-no image-position-right\"><div class=\"mas-addons-accordion-text\"><div><p>Nos b\u00e9n\u00e9ficiaires peuvent suspendre leurs prestations. Il est toutefois demand\u00e9 de pr\u00e9venir les \u00e9quipes de l\u2019agence le plus t\u00f4t possible et de respecter le d\u00e9lai de pr\u00e9venance mentionn\u00e9 dans le contrat.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"mas-addons-accordion-single-item   elementor-repeater-item-4835a89\"><div class=\"mas-addons-accordion-title\"><h3 class=\"mas-addons-accordion-heading\">Est-ce que l'auxiliaire de vie peut se rendre tous les jours au domicile ?<\/h3><div class=\"mas-addons-active-inactive-icon\"><span class=\"mas-addons-active-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#3147FF\"><\/circle><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M7 12C7 11.4477 7.44772 11 8 11L16 11C16.5523 11 17 11.4477 17 12C17 12.5523 16.5523 13 16 13L8 13C7.44772 13 7 12.5523 7 12Z\" fill=\"white\"><\/path><\/svg><\/span><span class=\"mas-addons-inactive-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#3147FF\"><\/circle><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12 7C12.5523 7 13 7.44772 13 8V11L16 11C16.5523 11 17 11.4477 17 12C17 12.5523 16.5523 13 16 13H13V16C13 16.5523 12.5523 17 12 17C11.4477 17 11 16.5523 11 16V13H8C7.44772 13 7 12.5523 7 12C7 11.4477 7.44772 11 8 11L11 11V8C11 7.44772 11.4477 7 12 7Z\" fill=\"white\"><\/path><\/svg><\/span><\/div><\/div><div class=\"mas-addons-accordion-content\"><div class=\"mas-addons-accordion-content-wrapper has-image-no image-position-right\"><div class=\"mas-addons-accordion-text\"><div><p>Selon vos besoins ou ceux de votre proche parent, nous pouvons vous proposer une intervention 7j\/7 avec un roulement. Notre objectif est de permettre \u00e0 nos auxiliaires de vie de se relayer et d\u2019apporter l\u2019aide et l\u2019assistance n\u00e9cessaire afin d\u2019assurer le maintien \u00e0 domicile de nos b\u00e9n\u00e9ficiaires.<\/p><\/div><div class=\"mas-addons-accordion-button\"><a href=\"#\">See Details<\/a><\/div><\/div><\/div><\/div><\/div><div class=\"mas-addons-accordion-single-item   elementor-repeater-item-4dd216f\"><div class=\"mas-addons-accordion-title\"><h3 class=\"mas-addons-accordion-heading\">Pourquoi poter pour le service de garde ?<\/h3><div class=\"mas-addons-active-inactive-icon\"><span class=\"mas-addons-active-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#3147FF\"><\/circle><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M7 12C7 11.4477 7.44772 11 8 11L16 11C16.5523 11 17 11.4477 17 12C17 12.5523 16.5523 13 16 13L8 13C7.44772 13 7 12.5523 7 12Z\" fill=\"white\"><\/path><\/svg><\/span><span class=\"mas-addons-inactive-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#3147FF\"><\/circle><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12 7C12.5523 7 13 7.44772 13 8V11L16 11C16.5523 11 17 11.4477 17 12C17 12.5523 16.5523 13 16 13H13V16C13 16.5523 12.5523 17 12 17C11.4477 17 11 16.5523 11 16V13H8C7.44772 13 7 12.5523 7 12C7 11.4477 7.44772 11 8 11L11 11V8C11 7.44772 11.4477 7 12 7Z\" fill=\"white\"><\/path><\/svg><\/span><\/div><\/div><div class=\"mas-addons-accordion-content\"><div class=\"mas-addons-accordion-content-wrapper has-image-no image-position-right\"><div class=\"mas-addons-accordion-text\"><div><p>Le service de garde \u00e0 domicile permet au b\u00e9n\u00e9ficiaire de rester \u00e0 son domicile en toute s\u00e9curit\u00e9. Nos \u00e9quipes l\u2019aident dans ses d\u00e9placements au sein du domicile et dans les t\u00e2ches de la vie quotidienne, pour lui \u00e9viter toute chute. Selon une nuit calme ou une nuit agit\u00e9e, nous adaptons notre service.<\/p><\/div><div class=\"mas-addons-accordion-button\"><a href=\"#\">See Details<\/a><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs 01 Accueil Comment sont recrut\u00e9s nos intervenants ? Nos intervenants sont minutieusement s\u00e9lectionn\u00e9s. Cette s\u00e9lection se base sur leur exp\u00e9rience qui doit \u00eatre de 3 ans minimum et de leur dipl\u00f4me. Un entretien en agence est ensuite organis\u00e9 au cours duquel sont \u00e9valu\u00e9s : la pr\u00e9sentation, le savoir-\u00eatre et les aptitudes techniques dans le [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3857","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/seniorcareafrica.com\/index.php\/wp-json\/wp\/v2\/pages\/3857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/seniorcareafrica.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/seniorcareafrica.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/seniorcareafrica.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/seniorcareafrica.com\/index.php\/wp-json\/wp\/v2\/comments?post=3857"}],"version-history":[{"count":4,"href":"https:\/\/seniorcareafrica.com\/index.php\/wp-json\/wp\/v2\/pages\/3857\/revisions"}],"predecessor-version":[{"id":17136,"href":"https:\/\/seniorcareafrica.com\/index.php\/wp-json\/wp\/v2\/pages\/3857\/revisions\/17136"}],"wp:attachment":[{"href":"https:\/\/seniorcareafrica.com\/index.php\/wp-json\/wp\/v2\/media?parent=3857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}